The use cases that are attracting the most investment in 2016, according to the IDC, are automated customer service agents, quality management investigation and recommendation systems, diagnosis and treatment systems, and fraud analysis and investigation.
The use cases that will experience the fastest revenue growth over the next five years are public safety and emergency response, pharmaceutical research and discovery, diagnosis and treatment systems, supply and logistics, quality management investigation and recommendation systems, and fleet management.
23 August 2016 – The beginning of AI in the enterprise
On Monday Microsoft announced it had purchased Genee, a smart scheduling app startup. Genee’s artificial intelligence technology will be integrated into Microsoft’s Office 365.
Microsoft has been actively acquiring similar businesses this year in order to make sure it is well placed for the digital revolution, which will see AI at its core.
By the “end of 2016 more than 80 of the world’s 100 largest enterprise software companies by revenues will have integrated cognitive technologies into their products”, said Deloitte.