Self-regulating giants

Apple joined the partnership on AI today. Apple, Amazon, Facebook, Google, IBM and Microsoft; along with six independent members from other artificial intelligence organizations, universities and the ACLU are now working together on progressing Artificial Intelligence in a more ethical manners.

Shall we be scared about having the giants working together in a coordinated manner powered by the huge amounts of data that was accumulated?

Having one of the giants of secrecy publishing articles and joining a public group shows how everyone, including the CEOs of those huge corporations, are aware of the need for collaboration and transparency.

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https://www.engadget.com/2017/01/27/apple-joins-partnership-on-ai/

Top 10 reasons why companies are not investing in AI

Once enterprises overcome these obstacles, Forrester concludes, they stand to gain from AI driving accelerated transformation in customer-facing applications and developing an interconnected web of enterprise intelligence.

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There is no defined business case                                                       42%

Not clear what AI can be used for                                                       39%

Don’t have the required skills                                                               33%

Need first to invest in modernizing data mgt platform                   29%

Don’t have the budget                                                                           23%

Not certain what is needed for implementing an AI system           19%

AI systems are not proven                                                                    14%

Do not have the right processes or governance                                13%

AI is a lot of hype with little substance                                               11%

 

 

https://cdn.ampproject.org/c/www.forbes.com/sites/gilpress/2017/01/23/top-10-hot-artificial-intelligence-ai-technologies/amp/

Magic and human dignity

Milie was presenting at the Virtual Assistant Summit in San Francisco about the need to design AI around human fears and hopes.

# Yes, we all have weaknesses, but how do you build a Virtual assistant which will assist without hurting feelings?

# Clearly define the roles:

  • things that human are better at: negotiate, leading, motivating, …
  • things that artificial intelligence is better at: documenting in a structured manner, optimizing schedules, screening large amount of data, …

# How do you capture the relevant labelled dataset when not-documenting is the standard?

  • Build a light light version with quick win for the individuals not your dataset
  • Care about constraints from decision makers: immediate ROI, no change management, no share of critical data, no business discontinuity
  • Lots of training to explain why you are capturing the dataset and how you will be using it.

# CONCLUSION: It is not because you can build it, and that there is a good reason why people should be using your assistant; that individual will use it. Human are humans and they want:

  • to be respected: you can’t replace them by machine
  • to be important: keep their knowledge
  • to protect themselves: not documenting their mistakes

And if you need to redesign your product startegy to fit with the reality of humans; you just have to do it.